Policy


SHIPPING

All our woolies are hand dyed and made to order. Please allow 3-4 weeks to receive your order.  Shipping insurance can be added upon request, please contact us when you place your order. An additional invoice may be required. Please note that shipping charges are non-refundable and Truly Charis is not responsible for packages lost or damaged by USPS.

CHANGES

Any requested changes to orders are subject to a fee of $5 per item. Items that have already been cut cannot be changed.

We understand that sizing is a difficult decision - please utilize the sizing chats, our Facebook community, or the consultation option BEFORE you order if you are unsure about sizing.

RETURNS, EXCHANGES OR REPAIRS

RETURNS/EXCHANGES If it's not love you may return or exchange your order as needed. Please contact us for return information. Upon receiving your returned items we will inspect and process your refund/exchange within 7 business days. Please note we can only accept returns/exchanges for orders you have placed directly through Truly Charis. Items acquired through a third party are not eligible.

-Items must be new with tags intact.

-Buyer is responsible for all shipping charges (including return shipping and cost of shipping replacements if exchanging)

-All returns/exchanges are subject to a 15% restocking fee. 

-Custom orders cannot be returned, we appreciate your understanding

QUALITY GUARANTEE: We guarantee the workmanship on all our products for 90 days. Defective items will be exchanged or repaired at our discretion within 90 days of purchase. If there is a manufacturing defect, please contact us to discuss any issues. Exchanges and repairs are not allowed due to issues arising from misuse of item or improper washing and drying. 

CONTACT INFO: If you have any questions or concerns regarding your TC order or if you would like to request approval for an exchange or refund, please email customerservice@trulycharis.com. Please allow 48 hours for response.
 

PRIVACY

Personal information you provide to Truly Charis will not be sold, rented, or traded to anyone. Truly Charis is committed to protecting your privacy.

SHOP

Everything in the Truly Charis' shop is made and stored in a dog friendly, smoke-free home, though the animals themselves are restricted from entering the sewing area.

All items made by Truly Charis meet CPSC requirements.